Payment & Billing FAQs

Payment & Billing Questions

How much does MeetingTango cost?

MeetingTango offers three simple pricing plans:

Starter Plan: $99/month
Professional Plan: $199/month
Enterprise Plan: $299/month

All plans include unlimited users and full access to all EOS® tools. We also offer a 20% discount for annual billing.

What payment methods do you accept?

We accept all major payment methods:

Credit Cards: Visa, MasterCard, American Express
Digital Wallets: PayPal, Apple Pay, Google Pay
Secure Processing: All payments are processed securely through Stripe

Is there a free trial?

Yes! MeetingTango offers a 14-day free trial with:

No credit card required to start
Full access to all features during the trial
Unlimited users during the trial period
Sample data and templates to explore
Training resources included

When do I get charged?

Free Trial: No charge during the 14-day trial period
Monthly Plans: Charged on the day you sign up, then monthly on the same date
Annual Plans: Charged upfront for the full year, then annually on the same date

Can I change my billing cycle?

Yes, you can change your billing cycle at any time:

Monthly to Annual: Upgrade to annual billing to save 20%
Annual to Monthly: Downgrade to monthly billing for more flexibility
Prorated Billing: We'll prorate any billing adjustments

Is there a discount for annual billing?

Yes! Annual billing saves you 20% off the monthly price:

Starter Plan: $99/month → $79/month (annual)
Professional Plan: $199/month → $159/month (annual)
Enterprise Plan: $299/month → $239/month (annual)

Can I cancel my subscription anytime?

Yes, you can cancel your MeetingTango subscription at any time:

No long-term contracts - Cancel whenever you want
No cancellation fees - No penalties for stopping
Data retention - Export your data before canceling
Immediate access - Continue using until the end of your billing period

What happens if I don't pay my bill?

If your payment fails:

Grace period - You'll have 7 days to update your payment method
Account suspension - After 7 days, your account will be suspended
Data preservation - Your data is preserved for 30 days
Reactivation - Update payment to reactivate immediately

Do you offer refunds?

Yes, we offer a 30-day money-back guarantee:

New customers - Full refund within 30 days of first paid month
Satisfaction guarantee - If you're not happy, we'll refund your payment
No questions asked - Simple refund process

Can I upgrade or downgrade my plan?

Yes, you can change your plan at any time:

Upgrade anytime - Get more features when you need them
Downgrade anytime - Scale back if needed
Prorated billing - Only pay for what you use
No penalties - Change plans without fees

What's included in each plan?

All plans include unlimited users and full EOS® tools. Here's what differs:

Starter Plan ($99/month)

All EOS® tools
Basic AI features
Email support
Self-guided training

Professional Plan ($199/month)

Everything in Starter
Advanced AI features
Email + chat support
Guided onboarding

Enterprise Plan ($299/month)

Everything in Professional
Premium AI features
Priority phone support
Custom training programs

How do I update my payment information?

You can update your payment information anytime:

Log into your account
Go to Billing Settings
Update payment method
Save changes

Your new payment method will be used for future charges.

Can I get an invoice or receipt?

Yes, you can access invoices and receipts anytime:

Automatic receipts - Sent to your email after each payment
Invoice history - Available in your account dashboard
Download invoices - PDF format for your records
Tax information - All necessary details included

Do you offer volume discounts?

For larger organizations with multiple teams or locations, we offer custom pricing:

Contact our sales team for volume discounts
Custom plans for enterprise needs
Bulk licensing for multiple teams
Special pricing for non-profits and educational institutions

What currency do you charge in?

We currently charge in US Dollars (USD). If you're outside the US, your bank will convert the charge to your local currency.

Is there a setup fee?

No, there are no setup fees. You only pay the monthly or annual subscription fee.

Can I pause my subscription?

Currently, we don't offer subscription pausing. However, you can:

Cancel anytime and restart when needed
Downgrade to Starter to reduce costs
Export your data before canceling
Contact support for special circumstances

What happens to my data if I cancel?

Your data is preserved for 30 days after cancellation:

Export your data anytime before canceling
30-day grace period to reactivate if needed
Data deletion after 30 days (can be requested earlier)
No data loss if you reactivate within 30 days

Do you offer special pricing for startups?

Yes, we offer special pricing for qualifying startups:

Startup discount - 25% off for eligible companies
Qualification criteria - Less than 2 years old, under $1M revenue
Application process - Contact our team to apply
Limited time - Discount applies for first 12 months

Can I pay by invoice instead of credit card?

Yes, we offer invoice billing for Enterprise plans:

Net 30 terms - Pay within 30 days
Enterprise only - Available for Enterprise plan customers
Credit check - May require credit application
Contact sales - To set up invoice billing

What if I have billing questions?

Our support team is here to help with any billing questions:

Email support - billing@meetingtango.com
Live chat - Available during business hours
Phone support - For Enterprise customers
Response time - Within 24 hours for most inquiries

Do you offer a money-back guarantee?

Yes, we offer a 30-day money-back guarantee:

Full refund within 30 days of first paid month
No questions asked - Simple refund process
Satisfaction guarantee - If you're not satisfied, we'll refund you
Risk-free trial - Start with 14-day free trial

How do I contact billing support?

You can reach our billing support team:

Email: billing@meetingtango.com
Live Chat: Available in your account dashboard
Phone: 1-800-MEETING (Enterprise customers only)
Hours: Monday-Friday, 9 AM - 6 PM EST

Can I get a discount for paying annually?

Yes! Annual billing saves you 20% off the monthly price:

Starter: $99/month → $79/month (annual)
Professional: $199/month → $159/month (annual)
Enterprise: $299/month → $239/month (annual)

Plus, annual billing includes priority support and locks in your current pricing.

What's your refund policy?

Our refund policy is simple:

30-day guarantee - Full refund within 30 days of first paid month
Satisfaction guarantee - If you're not satisfied, we'll refund you
No questions asked - Simple refund process
Immediate processing - Refunds processed within 5 business days

Still have billing questions?

If you don't see your question answered here, please contact our billing support team. We're here to help with any payment or billing questions you may have.