Frequently Asked Questions
Implementation Questions
Can I implement EOS® myself without consultants?
Yes! MeetingTango is specifically designed for DIY implementation. We provide step-by-step guides, video tutorials, template libraries, and implementation checklists to help you succeed without expensive consultants.
How long does it take to see results?
Most companies start seeing improvements within 90 days:
- Week 1-4: Set up core tools and begin weekly meetings
- Month 2-3: Establish rhythm and start seeing alignment
- Month 3-6: Significant improvements in focus and execution
- Month 6+: Sustained growth and team performance
Do I need to implement all six EOS® components at once?
No! Start with one or two components and master them before adding more. Most companies begin with the V/TO™ and Level 10 Meetings™, then gradually add other tools.
What if I'm not sure where to start?
Take our EOS® assessment to understand your current state and identify opportunities. Then begin with the tool that addresses your most pressing need - often the V/TO™ or Level 10 Meetings™.
Level 10 Meetings™ Questions
What if my meetings aren't reaching Level 10?
This is normal! Most teams start at Level 5-7 and improve over time. Focus on sticking to the structure, respecting time limits, and solving your most important issues.
Can I customize the meeting structure?
While we recommend following the proven structure, you can adjust time allocations based on your needs. The key is maintaining the rhythm and ensuring all agenda items are covered.
How do I handle team members who miss meetings?
Make Level 10 Meetings™ non-negotiable. Team members who miss meetings should provide updates in advance and review action items afterward. Consistent attendance is crucial for success.
Scorecard Questions
How many metrics should I track?
Aim for 5-15 metrics that truly matter to your business. Too many metrics create noise and confusion. Focus on key drivers that impact your success.
What if my metrics are consistently off track?
Consistently off-track metrics indicate systemic issues. Use your Issues List to identify and solve root causes rather than treating symptoms.
How often should I update metrics?
Update metrics weekly as part of your Level 10 Meeting™. This regular pulse helps you catch problems early and make timely adjustments.
Rocks Questions
How many Rocks should each person have?
Each person should have 3-7 Rocks per quarter. Having too many means none get proper attention. Focus on the few things that will have the biggest impact.
What if I can't complete a Rock?
Assess why: Was it too ambitious? Did you encounter unexpected obstacles? Did priorities change? Learn from the experience and adjust your approach next quarter.
Should Rocks be individual or team-based?
Every Rock needs a single owner for accountability, but many Rocks require team collaboration. The owner is responsible for driving completion, not doing all the work alone.
People Analyzer™ Questions
What if someone doesn't demonstrate all core values?
If someone doesn't demonstrate all core values, they're a "wrong person" regardless of performance. Core values are non-negotiable - everyone must live them consistently.
How often should I evaluate my team?
Use the People Analyzer™ quarterly. People and roles change over time, so regular evaluation ensures you maintain the right people in the right seats.
What's the difference between "Gets It," "Wants It," and "Capacity"?
- Gets It: They understand the role and what's expected
- Wants It: They're motivated and want to do the job
- Capacity: They have the skills, time, and resources to succeed
Technical Questions
Can I integrate MeetingTango with other tools?
Yes, MeetingTango integrates with popular business tools like Google Calendar, Slack, and other productivity platforms. We're constantly adding new integrations.
Is my data secure?
Yes, we use enterprise-grade security with encryption, secure hosting, and industry best practices for data protection. Your data is always yours to export.
What happens if I cancel my subscription?
You can export all your data before canceling. We retain your data for 30 days after cancellation in case you want to reactivate. After that, it's permanently deleted.
Can I use MeetingTango offline?
MeetingTango is a cloud-based platform requiring internet access. However, you can export data for offline reference and upload updates when reconnected.
Billing Questions
Is there a discount for annual billing?
Yes, we offer a 20% discount for annual billing. This saves money and helps you commit to your EOS® implementation journey.
Can I change plans anytime?
Yes, you can upgrade or downgrade anytime. Changes take effect immediately with prorated billing adjustments. No penalties or fees.
Do you offer refunds?
We offer a 30-day money-back guarantee for new customers. If you're not satisfied within 30 days of your first paid month, we'll refund your payment.
Are there any hidden fees?
No hidden fees. Our pricing is transparent - you pay only the monthly or annual subscription fee. All features and unlimited users are included.
Support Questions
How quickly do you respond to support requests?
We typically respond to email support within 24 hours during business days. Priority support customers receive faster response times.
Do you offer training or consulting?
While MeetingTango is designed for DIY implementation, we offer optional training packages and limited consulting for companies needing extra help.
Is there a user community?
Yes! Our community forum lets users connect, share experiences, and learn from each other. We also host regular webinars and user group meetings.
Can I get personalized help with implementation?
Professional and Enterprise plans include guided onboarding and implementation support. Starter plan users can purchase additional training sessions if needed.
Common Problems
My team is resistant to change. How do I get buy-in?
Start small with willing participants. Show quick wins to build momentum. Explain the "why" behind EOS® and how it benefits everyone. Involve the team in defining core values and setting Rocks.
We're too busy to implement EOS®. What should we do?
EOS® is designed to help busy companies get organized. Start with just Level 10 Meetings™ - 90 minutes per week that will save hours of wasted time. The investment pays off quickly.
How do I know if EOS® is working?
Track these indicators:
- Meeting ratings improving toward 10
- Rocks completion rate above 80%
- Scorecard metrics trending positive
- Fewer fires and emergencies
- Team reporting greater clarity and focus
What's the biggest mistake companies make?
Trying to do everything at once. EOS® is a marathon, not a sprint. Master one tool before adding another. Build gradually and maintain consistency.
Still Have Questions?
Contact our support team at support@meetingtango.com or check our detailed guides in the Help Center. We're here to help you succeed with your EOS® implementation!