Frequently Asked Questions

General Questions

What is EOS® and how does MeetingTango relate to it?

EOS® (Entrepreneurial Operating System®) is a complete business operating system created by Gino Wickman. It consists of six key components that help businesses get what they want from their business. MeetingTango is an affordable, AI-enhanced platform that provides all the EOS® tools and methodologies without the high consulting fees.

Is MeetingTango officially affiliated with EOS Worldwide?

No, MeetingTango is not officially affiliated with EOS Worldwide. However, we provide the same core tools, methodologies, and processes that make EOS® so effective, but in a more accessible and affordable format. Our platform is inspired by and built on EOS® principles.

Who is MeetingTango for?

MeetingTango is perfect for small to medium businesses (10-250 employees) who want EOS® tools but can't afford expensive consultants. It's ideal for entrepreneurs and leadership teams looking for structure without bureaucracy, and companies that want to implement EOS® themselves.

How much does MeetingTango cost?

MeetingTango offers simple, transparent pricing:

• Free Trial: 14 days to explore all features
• Starter Plan: $99/month for small teams
• Professional Plan: $199/month for growing businesses
• Enterprise Plan: $299/month for larger organizations

All plans include unlimited users and full access to all EOS® tools.

EOS® Implementation Questions

Can I implement EOS® myself with MeetingTango?

Absolutely! MeetingTango is designed for DIY implementation. We provide step-by-step guides, video tutorials, template libraries, and implementation checklists to help you implement EOS® successfully without expensive consultants.

How long does it take to implement EOS® with MeetingTango?

Most companies start seeing improvements within 90 days. The timeline typically includes:

• Week 1-4: Set up core tools and begin weekly meetings
• Month 2-3: Establish rhythm and start seeing alignment
• Month 3-6: Significant improvements in focus and execution
• Month 6+: Sustained growth and team performance

What if I'm not sure where to start?

Start with our EOS® assessment, which will help you understand your current state and identify your biggest opportunities. Then begin with the tool that addresses your most pressing need - often the Vision/Traction Organizer™ (V/TO™) or Level 10 Meetings™.

Do I need to implement all six EOS® components at once?

No! It's better to start with one or two components and master them before adding more. Most companies start with the V/TO™ and Level 10 Meetings™, then gradually add Scorecards, Rocks, Issues Lists, and other tools.

Technical Questions

How many users can I have on MeetingTango?

All MeetingTango plans include unlimited users, so you can add your entire team without worrying about per-user fees.

Can I export my data from MeetingTango?

Yes, you can export your data at any time. Your data belongs to you, and we make it easy to download your information in common formats.

Is MeetingTango secure?

Yes, MeetingTango uses enterprise-grade security to protect your data. We use encryption, secure hosting, and follow industry best practices for data protection.

Can I integrate MeetingTango with other tools?

MeetingTango integrates with popular business tools like Google Calendar, Slack, and other productivity platforms. We're constantly adding new integrations based on customer needs.

What devices can I use MeetingTango on?

MeetingTango works on any device with a web browser - desktop computers, laptops, tablets, and smartphones. Our responsive design ensures a great experience on all screen sizes.

Level 10 Meetings™ Questions

What is a Level 10 Meeting™?

A Level 10 Meeting™ is a structured, 90-minute weekly meeting that follows a proven agenda designed to keep your leadership team aligned, accountable, and focused on what matters most. The "Level 10" refers to the rating system used to evaluate meeting effectiveness.

How do I run my first Level 10 Meeting™?

1. Schedule 90 minutes at the same time every week
2. Invite your leadership team
3. Use our meeting template and timer
4. Follow the agenda: Segue (5 min), Scorecard (5 min), Rocks (10 min), Headlines (5 min), Issues (60 min), Conclude (5 min)
5. Rate the meeting at the end

What if my meetings aren't reaching Level 10?

This is normal! Most teams start at Level 5-7 and improve over time. Focus on sticking to the structure, respecting time limits, and solving your most important issues. The rating system helps you identify what to improve.

Can I customize the Level 10 Meeting™ structure?

While we recommend following the proven structure, you can adjust time allocations based on your needs. The key is maintaining the rhythm and ensuring all agenda items are covered.

Scorecard Questions

How many metrics should I have on my Scorecard?

Aim for 5-15 metrics that truly matter to your business. Too many metrics create noise and confusion. Focus on the key drivers that impact your success.

What metrics should I start with?

Common starting metrics include:

• Revenue
• New customers
• Customer satisfaction
• Employee retention
• Cash flow

Choose metrics that directly impact your business success and that you can measure weekly.

How often should I review my Scorecard?

Review your Scorecard weekly as part of your Level 10 Meeting™. This gives you a regular pulse on your business and helps you catch problems early.

What if my metrics are consistently off track?

If your metrics are consistently off track, you likely have systemic issues that need to be addressed. Use your Issues List to identify and solve the root causes.

Rocks Questions

What are Rocks?

Rocks are your 90-day priorities—the 3-7 most important things you need to accomplish in the next quarter to move your business forward. They're called "Rocks" because they're the big, important items that deserve your focus and attention.

How many Rocks should I have?

Aim for 3-7 Rocks per quarter. Having too many Rocks means none get proper attention. Focus on the few things that will have the biggest impact.

How do I write a good Rock?

A good Rock should be:

• Specific - Clear, measurable outcome
• Time-bound - Completed by the end of the quarter
• Owned - Assigned to a specific person
• Aligned - Connected to your vision and goals

Example: "Launch new product with 50 beta customers by March 31st"

What if I can't complete a Rock?

If you can't complete a Rock, assess why:

• Was it too ambitious?
• Did you encounter unexpected obstacles?
• Did priorities change?

Learn from the experience and adjust your approach for the next quarter.

People Analyzer™ Questions

What is the People Analyzer™?

The People Analyzer™ is a tool that helps you evaluate whether someone is the right person for their role. It consists of two parts: Core Values (which everyone must have) and GWC™ (Gets It, Wants It, Capacity).

How do I use the People Analyzer™?

1. Define your core values (3-7 behavioral principles)
2. Create clear role descriptions
3. Evaluate each person on values and GWC™
4. Make decisions: right person/right seat, right person/wrong seat, or wrong person

What if someone doesn't demonstrate all core values?

If someone doesn't demonstrate all core values, they're a "wrong person" regardless of their role. Core values are non-negotiable - everyone must live them consistently.

How often should I use the People Analyzer™?

Use the People Analyzer™ quarterly to assess your team. People and roles change over time, so regular evaluation ensures you maintain the right people in the right seats.

Billing and Account Questions

Can I cancel my subscription anytime?

Yes, you can cancel your MeetingTango subscription at any time. There are no long-term contracts or cancellation fees. Your data is yours to keep, and you can export it anytime.

Is there a discount for annual billing?

Yes, we offer a 20% discount for annual billing. This saves you money and helps you commit to your EOS® implementation journey.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely through Stripe.

Do you offer refunds?

We offer a 30-day money-back guarantee. If you're not satisfied with MeetingTango within 30 days of your first paid month, we'll refund your payment.

Can I change my plan?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing adjustments.

Support Questions

What support do you provide?

MeetingTango includes comprehensive support:

• Knowledge base with detailed guides and tutorials
• Video training library for each EOS® tool
• Email support for technical questions
• Community forum to connect with other users
• Regular webinars on EOS® implementation

How quickly do you respond to support requests?

We typically respond to email support requests within 24 hours during business days. For urgent issues, we prioritize faster response times.

Do you offer training or consulting?

While MeetingTango is designed for DIY implementation, we do offer optional training packages and limited consulting services for companies that need extra help getting started.

Can I talk to other MeetingTango users?

Yes! We have a community forum where users can connect, share experiences, and learn from each other. We also host regular webinars and user group meetings.

Still Have Questions?

If you don't see your question answered here, please contact our support team. We're here to help you succeed with your EOS® implementation journey!